Refund Policy
At Apex Digital Hub, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services, including subscription-based services. By engaging with our services, you agree to the terms outlined in this policy.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
1.1. Service Cancellation:
If you cancel a service before work has commenced, you may be eligible for a full or partial refund, depending on the stage of the project and any costs incurred by Apex Digital Hub.
1.2. Unsatisfactory Service:
If you are dissatisfied with the quality of our services, please notify us immediately. We will work with you to resolve the issue. If a resolution cannot be reached, a partial or full refund may be issued at our discretion.
1.3. Non-Delivery of Services:
If we fail to deliver the agreed-upon services within the specified timeline and the delay is not due to factors beyond our control (e.g., client-provided materials or third-party delays), you may be eligible for a refund.
1.4. Duplicate or Unauthorized Charges:
If you believe you have been charged in error or have experienced a duplicate charge, please contact us immediately. We will investigate the issue and issue a refund if the claim is valid.
2. Subscription-Based Services
For subscription-based services, the following refund terms apply:
2.1. Free Trial Period:
If your subscription includes a free trial period, you may cancel your subscription at any time during the trial without incurring any charges. No refunds are required as no payment is collected during the trial period.
2.2. Monthly Subscriptions:
- If you cancel your monthly subscription within 7 days of the initial payment, you may be eligible for a full refund.
- After the 7-day period, no refunds will be issued for the current billing cycle. However, you will retain access to the service until the end of the billing period.
2.3. Annual Subscriptions:
- If you cancel your annual subscription within 30 days of the initial payment, you may be eligible for a full refund.
- After the 30-day period, no refunds will be issued. However, you may continue to use the service until the end of the subscription term.
2.4. Automatic Renewal:
Subscriptions are automatically renewed at the end of each billing cycle unless canceled by you. To avoid being charged for the next billing cycle, you must cancel your subscription at least 48 hours before the renewal date.
3. Non-Refundable Services
The following services or circumstances are not eligible for refunds:
3.1. Completed Work:
Once a service has been completed and delivered to your satisfaction, no refunds will be issued.
3.2. Digital Products:
Downloadable digital products, such as templates, software, or tools, are non-refundable once the download link has been provided.
3.3. Third-Party Costs:
Any costs incurred by third-party services (e.g., domain registration, hosting fees, or software licenses) are non-refundable.
3.4. Client-Initiated Delays:
If delays in project completion are caused by the client (e.g., failure to provide required materials or feedback), no refunds will be issued.
4. Refund Process
To request a refund, please follow these steps:
4.1. Contact Us:
Send an email to support@apexdigitalhub.com with the subject line “Refund Request.” Include the following details:
- Your full name
- Order or invoice number
- Reason for the refund request
- Supporting documentation (if applicable)
4.2. Review and Assessment:
We will review your request and assess its eligibility based on the terms outlined in this policy. This process may take up to 7 business days.
4.3. Refund Decision:
If your request is approved, we will notify you and process the refund within 14 business days. The refund will be issued using the original payment method unless otherwise agreed.
5. Partial Refunds
In some cases, a partial refund may be issued to account for work already completed or costs incurred by Apex Digital Hub. The amount refunded will be determined at our discretion based on the scope of the project and the stage of completion.
6. Chargebacks
If you dispute a charge with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate your access to our services until the dispute is resolved. Chargebacks may also result in additional fees or penalties.
7. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Apex Digital Hub
Email: support@apexdigitalhub.com
Website: Apexdigitalhub.com
We are committed to resolving any issues promptly and ensuring your satisfaction with our services.